REFUND POLICY
At Udom Thai Restaurant, we are committed to providing high-quality food and service. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be considered only in the following circumstances:
- Incorrect items received
- Missing items from an order
- Food that is materially defective or not of satisfactory quality
All refund requests are subject to our review and approval.
2. Timeframe for Complaints
Customers must report any issues immediately upon receipt of their order.
Failure to report issues promptly may result in the claim being rejected at our discretion, unless otherwise required by law.
3. Evidence Requirement
We reserve the right to request appropriate evidence to support any claim, including but not limited to:
- Photographic evidence
- Order confirmation or receipt
- Failure to provide sufficient evidence may result in the refusal of a refund.
4. Refund Method
Where a refund is approved, it will be processed using the original payment method.
Please allow 5–10 business days for the refund to be completed, depending on the payment provider.
5. Delivery Charges
Delivery fees are non-refundable, except where the issue has arisen due to our error.
6. Non-Refundable Circumstances
Refunds will not be provided in the following situations:
- Change of mind after purchase
- Orders placed incorrectly by the customer
- Failure to collect or accept delivery of an order
- Claims made without sufficient evidence
- Food that has been partially or fully consumed (unless a clear issue is demonstrated)
7. Limitation of Liability
To the fullest extent permitted by law, Udom Thai Restaurant shall not be liable for any indirect, incidental, or consequential loss arising from any order or service.
8. Contact Information
For any refund-related enquiries, please contact us:
Email: udomrestaurant1@outlook.com
Phone: +44 1702 461709